Demo · Solution 3

Customer agent

One assistant that talks to RKM's customers on WhatsApp, in the store's name. Here is what it can do:

🏷️
Send specials each family actually buys
🛍️
Take orders for pickup, sent to the store order list
🧾
Collect what's owed on house accounts
💳
Bring back customers who stopped coming
💬
Answer questions any time of day

Connected to

POS with logicCustomers and what they buy, prices, specials, stock, house accounts, gift cards
Google DriveWhere opt-ins and message history are kept
Gmail · awaiting accessStatements and replies by email
WhatsApp · proposedA new RKM WhatsApp number we'd set up and connect to the agent. RKM doesn't use WhatsApp today.
Store order list · proposedWhere WhatsApp orders land for staff at the counter. We'd set it up, or connect the order system RKM already uses.
Filled dot: connected today. Hollow: not connected yet. Customers, prices and orders in this demo are illustrative. The store-wide counts at the end come from RKM's POS exports.
Customer agentRKM · Groundwork Solutions demo · what it can do
The customer's phone
RKM
Riverdale Kosher MarketWhatsApp · business account
What it's doing

What it can do
Discounts and anything unusual go to the owner. Offers only go to customers who said yes.

One assistant, five jobs

Across RKM today: 761 SAR gift cards have never been used, and 72 smaller house accounts owe $35K, 53 of them under $500. Each one is a customer this agent can reach the same way.
Customer agent
One assistant that talks to RKM's customers.
Customers, prices and orders are illustrative. Store-wide counts come from RKM's POS exports.
Press Next › or the → key to begin.